Frequently Asked Questions

Usually, 1-2 working days. Most transactions are completed within 24 hours and will depend on how quickly your bank can send the payment to us.

Transactions that coincide with the weekend will take longer. Any payments sent on Thursdays will arrive in our AED account on Mondays because of the UAE and UK weekend.

No, we do not deduct funds from your account, the funds should be sent to us via a bank transfer. You can do this online or in the branch.

Our registered office address is
3rd Floor
20 Dering Street
London
W1S 1AJ

Sometimes HSBC will generate a different bank address to the one we supply which is based in Gillingham. If the address stated says Monument Street this is fine to accept, and you can proceed with the transaction.

When transferring AED using internet banking, ensure you select sending and receiving currencies as AED, do not send any other currency as you are sending the funds to an AED only account, if you are unable to do this online you should be able to visit a branch and complete a transfer form.

When sending AED funds to our Lloyds UK account we cover all fees. You should select apply fees to beneficiary when making transfers to us.

So, if you see your payment has credited 100-150 AED short then this is the sending fee we cover for you, nothing to worry about, your onward transfer will be made in full and as agreed when booking.

Click here to see the acceptable documents
We require a passport copy along with your Emirates ID (front and back) or a proof of address document, this can be your rental contract, title deed to property or a bank statement.

You will be emailed when your funds have been sent out. You can also check the status of your transfer at any time via your online account.

You can arrange to send funds to multiple accounts via your GC Partners account.

You can add bank details via your GC Partners account.

That is fine, we can send to any third-party account for you, including solicitors, real estate agents, or just to pay a bill or an invoice.

Bank details are specific to the country your payment is going to. Please contact your account manager for information.

The minimum transfer amount is AED1,000.

If you need to cancel your order, or if you are unable to make payment for your currency, you will need to call us as soon as you can.

Currency orders are legally binding contracts, as GC Partners purchase your currency for you at the time the order is placed. Any cancellation of a currency purchase may result in additional charges.

You can obtain a reminder of your client number and reset your password by clicking here and click ‘Forgot Client ID’ or ‘Forgot Password’.

You will then receive an email confirming your client ID or a new password.

For transactions up to AED95,000 (or currency equivalent) login your GC Partners account. For transactions over AED95,000 (or currency equivalent) simply give your account manager a call.

Currently GC Partners offer 38 different currencies, so whether you need to send funds to Europe, North America, Middle East or Asia, there is a good chance we can help you with your currency needs.

Always check with your account manager to find out if a particular currency is or will be available in the future.

Globally, last year we sent payments to over 125 different countries. If you have a query regarding a specific country, please get in touch.

We have many options available to suit all our customers.  Go to our Transaction Types section below for more information

We do not provide cash. We offer a strict bank-to-bank transfer service to our clients.

Amounts up to the equivalent of AED95,000 can be ordered 24/7 via your GC Partners account, login to access live rates.

Amounts over the equivalent of AED95,000 can be purchased during our standard working hours (excluding bank holidays) directly with your account manager.

You can open your account here, or by clicking REGISTER at the top of this page, or in person at one of our offices.

Once you have opened your account, a GC Partners team member will contact you to discuss your currency requirements.

If you are an individual or couple transferring money worldwide, then register for a personal account.  If you have a business that requires international payments, you will need to open a business account.

We require the MRZ number which is the long number at the bottom of the photo page of your passport as shown here. Please ensure you are accurately entering the full number.

For personal accounts click here 

For business accounts click here 

As soon as we have verified your documents, and opened your account, you can arrange a transfer. You can arrange transfers online up to AED95,000, or equivalent. Please contact us by telephone to arrange any transfers over AED95,000.

You can find them right here
You can also view our cookie and privacy policies 

Any client documentation is uploaded to your account on our secure systems. We have extremely high levels of IT security and firewalls to ensure all client information is safe, secure, and confidential, and not used for any other purpose or sent to any third parties.

We cannot invest client money as we are not regulated to do so, and we do not accept client instructions to speculatively trade.

GCEN is classed as an Authorised Payment Institute with the FCA so we are not allowed to speculate on the currency markets using client funds. All client money is held in secure safeguarded client accounts. It is not invested over night, nor do we buy and sell it several times over to make a profit.

Your funds are simply held for you in a secure client account.

Global Currency Exchange Network Ltd trading as GC Partners is authorised by the Financial Conduct Authority (504346 and supervised by HMRC (MSB 1213718) You can check GCEN´s regulatory status at https://register.fca.org.uk/

GC Partners is independently audited each year by 3rd party compliance specialists to ensure that all processes, procedures, and controls are in line with FCA guidelines and our legal obligations.  

Our compliance team works hard to protect both GC Partners and its clients from any potential financial crime and remain compliant with our regulatory obligations.  So, if things sometimes take a little longer or you see new questions popping up, it’s so we can keep compliant with the authorities as per our regulatory obligations.  

All client money is kept in segregated client accounts. This means that your money is held separately to our own company money. Your money is not an asset of the business, so in the very unlikely event of anything happening to us, your money is safe.