Frequently Asked Questions

Most transactions are completed within 24 hours and will depend on how quickly your bank can send the payment to us. Transactions that coincide with the weekend will take longer. 

No, we do not deduct funds from your account, the funds should be sent to us via a bank transfer. You can do this online or in the branch.

Our registered office address is
611 Index Tower,
DIFC

We require:

• Utility bill dated within 90 days
• Ejari

You will be emailed when your funds have been sent out. You can also check the status of your transfer at any time via your online account.

You can arrange to send funds to multiple accounts via your GC Partners account.

You can add bank details via your GC Partners account.

Bank details are specific to the country your payment is going to. Please contact your account manager for information.

The minimum transfer amount is AED1,000.

If you need to cancel your order, or if you are unable to make payment for your currency, you will need to call us as soon as you can.

Currency orders are legally binding contracts, as GC Partners purchase your currency for you at the time the order is placed. Any cancellation of a currency purchase may result in additional charges.

You can obtain a reminder of your client number and reset your password by clicking here and click ‘Forgot Client ID’ or ‘Forgot Password’.

You will then receive an email confirming your client ID or a new password.

Log in to your GC Partners account or simply give your account manager a call.

Currently GC Partners offers a multitude of different currencies, so whether you need to send funds to Europe, North America, Middle East or Asia, there is a good chance we can help you with your currency needs.

Always check with your account manager to find out if a particular currency is or will be available in the future.

Globally, last year we sent payments to over 125 different countries. If you have a query regarding a specific country, please get in touch.

We do not provide cash. We offer a strict bank-to-bank transfer service to our clients.

Currency equivalent of AED95,000 can be ordered 24/7 via your GC Partners account, log in to access live rates.

Currency can also be purchased during our standard working hours (excluding bank holidays) directly with your account manager.

You can open your account here, or by clicking REGISTER at the top of this page, or in person at one of our offices.

Once you have opened your account, a GC Partners team member will contact you to discuss your currency requirements.

We only offer corporate accounts through our DIFC office.

We require the MRZ number which is the long number at the bottom of the photo page of your passport as shown here. Please ensure you are accurately entering the full number.

For personal accounts click here 

For business accounts click here 

As soon as we have verified your documents, and opened your account, you can arrange a transfer.

You can find them right here
You can also view our cookie and privacy policies 

Any client documentation is uploaded to your account on our secure systems. We have extremely high levels of IT security and firewalls to ensure all client information is safe, secure, and confidential, and not used for any other purpose or sent to any third parties.

We cannot invest client money as we are not regulated to do so, and we do not accept client instructions to speculatively trade.

GCEN is classed as an Authorised Payment Institute with the FCA so we are not allowed to speculate on the currency markets using client funds. All client money is held in secure safeguarded client accounts. It is not invested over night, nor do we buy and sell it several times over to make a profit.

Your funds are simply held for you in a secure client account.

Global Currency Exchange Network Ltd trading as GC Partners is authorised by the Financial Conduct Authority (504346 and supervised by HMRC (MSB 1213718) You can check GCEN´s regulatory status at https://register.fca.org.uk/

GC Partners is independently audited each year by 3rd party compliance specialists to ensure that all processes, procedures, and controls are in line with FCA guidelines and our legal obligations.  

Our compliance team works hard to protect both GC Partners and its clients from any potential financial crime and remain compliant with our regulatory obligations.  So, if things sometimes take a little longer or you see new questions popping up, it’s so we can keep compliant with the authorities as per our regulatory obligations.  

All client money is kept in segregated client accounts. This means that your money is held separately to our own company money. Your money is not an asset of the business, so in the very unlikely event of anything happening to us, your money is safe.